Notifications for Label team via email

On three events in the Label assessment workflow, the Label team needs to be contacted/informed about a required action:

1. After someone filled out the Repository Representative Form, an email must be send to the Label team. Then, they need to contact the person, verify that they are indeed a repo representative, and if so, edit the user information in Keycloak to set the status (as explained here, in section Adding a user for the Label web frontend and assigning to a repo.
2. Once a repo representative is happy with the assessments they carried out, they must be able to contact the Label team and ask for an official assessment to obtain the Label. It may be useful if the user can specify the sub assessments they carried out.
3. Additionally, a repo representative may have general other questions which require clarification by the Label team.

For these three events, there needs to be a way to communicate with the Label team.

What needs to be done:

• create a Helpdesk Contact Form and add a link to it on the My Repositories page (solves 2 and 3 above)
• change the Repository Representative Form to send email via the Helpdesk (solves 1 above)

Also see my comment below for more details on the current state.

changed milestone to %Label is ready for production

added Labelgeneral label

A comment on the current state:

The original Label Frontend Application (before integration into the OneStop) assumed that all of these communication tasks listed will be implemented via a direct email from the backend server to the Label team.

For this reason, one can configure SMTP secrets in the backend config file (see here).

These SMTP settings are used in 2 places:

• In the repo representative form and
• In the contact form (which is currently turned off and thus not visible on the My Repositories page in the version integrated into the OneStop, via setting ENABLE_SMTP in settings.py in the backend, and via setting ENABLE_CONTACT_FORM here in settings.tsx in the frontend

So a very easy quick fix would be to re-enable SMTP in the settings and change the recipient email address in the settings (LABEL_TEAM_EMAIL here) to a helpdesk email address. However, a dedicated contact form similar to the one already in use by the OneStop may be preferable.

changed the description

added LabelFrontend label and removed Labelgeneral label

added LabelBackend label and removed LabelFrontend label

changed milestone to %Label is ready for review (in test instance)

added State #1 New label