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    Glossary

    API
    Application Programming Interface
    CES
    Customer Effort Score
    CRUD
    Basic operations on a digital artefact are create, read, update, and delete, often abbreviated to "CRUD".
    CSAT
    Customer Satisfaction Score
    Digital Object Identifier DOI
    In computing, a Digital Object Identifier or DOI is a persistent identifier or handle used to uniquely identify objects [..] A DOI aims to be "resolvable", usually to some form of access to the information object to which the DOI refers.[via Wikipedia, see also https://doi.org]
    Knowledge Hub
    ...
    Literate programming
    Literate programming is a programming paradigm [..] in which a program is given as an explanation of the program logic in a natural language, such as English, interspersed with snippets of macros and traditional source code, from which a compilable source code can be generated.[via Wikipedia]
    Living Handbook
    ...
    NPS
    Net Promoter Score
    Research products
    Research products is used here as a catch-all term that includes
    1. datasets,

    2. services,

    3. tools,

    4. vocabularies,

    5. reports,

    6. scientific papers,

    7. peer reviews, and

      many other results of the scientific process.